DialogueWORKS®
Expanding Leadership Capacity®

Often, Leaders focus on creating and being responsible for RESULTS while denying the impact of personal relationships or growth opportunities on their people. People want RESULTS too, but they also want to know that their leaders value their contributions and care about them as individuals. Exit interviews usually reveal that “people join the company, but they leave the boss.”

The Corporate Leadership Council recently surveyed over 8000 leaders and identified “people management” skills as the most significant weakness of organizational leaders.

Learn more. Get results.

Could you and your executives benefit from improving your “people management” skills? DialogueWORKS® Expanding Leadership Capacity™ can help maximize your effectiveness, enhance employee development, and instill value to individual contributors.

Please contact us to learn more about the course, or download a course description.

More about the course:

Expanding Leadership Capacity® helps participants identify apply the DialogueWORKS® model of communication to any difficult conversation as well as to the leadership communication challenges of defusing defensiveness, giving and soliciting feedback, managing expectations, and creating and expressing value for others.

The Defusing Defensiveness section deals with recognizing when an individual’s values have been violated or ego has been bruised. These situations often show up through negative or emotional communication. Being able to ease the emotion helps conversation to on back on track.

The skills of Giving and Requesting Feedback are crucial to any leader who desires to effectively coach employees toward optimal professional achievement and who desires to enhance his or her ability as a leader. Providing feedback enhances performance, strengthens trust, and builds increased capacity in people.

Managing Expectations allows a leader to clearly define parameters and create mutual understanding around goals, rules, tools, measures, and consequences which impact success. Managing expectations eliminates surprises and ensures results.

Finally, Valuing Others deals with the skill of acknowledging the contributions and successes of your people. These skills improve professional relationships while reinforcing the value of the individual.

Course Objectives

The program will help leaders to:

• Apply the communication model to any difficult conversation
• Identify the sources of emotion in interactions
• Enhance understanding of self and others
• Defuse defensiveness
• Clarify assumptions
• Understand the rationale behind others’ thinking
• Provide respectful feedback
• Increase honest feedback
• Recognize and acknowledge the value of others’ contributions
• Increase ability to learn more deeply
• Build respect and trust in relationships

Learning Process

The learning process involves lecture, personal application of theory to specific skills, self-assessment, role-play, and video examples. Participants are expected to complete a pre-work assignment which serves as a focus for their learning during the course of the workshop.

Who Should Attend?

Leaders at all levels of the organization will benefit. Any individual contributor who is interested in enhancing his or her leadership skills within the realm of given work and responsibility will benefit from the course.

Course Length:

Two days.