PerformanceWORKS™
Managing for Results™

Why PerformanceWORKS?

With all of the competing demands, challenges, and disasters that arise in the workplace, leaders are still responsible for one thing-RESULTS. People performing is what provides those results.

So why is performance management such a nightmare? Some organizations know very little about managing for results; they just want people to follow orders. All this "management" stuff is simply new to them. Many organizations fail to count the cost of setting clear objectives until forced to a few weeks before or even during an actual performance review. The whole process leaves employees steaming at being evaluated for initiatives that were never identified earlier in the year. What often results are hard feelings, disgruntled and disillusioned employees, and a lack of respect in the workplace.

So much for productivity and individual motivation. In all the frustration, management and the troops retreat to their respective corners, and the process starts all over again until performance reviews roll around next year.

More about the course:

PerformanceWORKS provides a specific process for leaders to follow. This three-step process requires that leaders manage for results. Goal Setting is the first step in the process and includes instruction, partnering, and collaborating to identify goals and performance factors requisite for success. Second, leaders learn how to provide ongoing Feedback and Coaching on performance throughout the year while making the necessary adjustments to achieve optimal results as change occurs. The Performance Review completes the cycle and provides both the leader and the employee with a written record of performance as well as a plan for pursuing continued personal development. Leaders find the performance management process very applicable to many of the challenges they currently face. Following the process clarifies goals, strengthens relationships, increases collaboration, enhances learning, and greatly improves results. Employee motivation is increased and work satisfaction is higher, which not only enhances retention, but also increases productivity to benefit both the individual and the company. Consequently, people spend their discretionary effort on the business, rather than on playing politics and second-guessing whether they add value to the enterprise.

Course Objectives

The program will show you how to:

• Collaborate with team members to create and agree upon concrete goals
• Establish performance factors which contribute to success
• Write performance goals which are specific, measurable, and clear
• Provide feedback for improved results
• Create more respectful relationships
• Enhance individual motivation
• Develop and tailor personal development plans
• Prepare for the Performance Review
• Build productive partnerships
• Use coaching skills more productively
• Develop skills and confidence to have crucial conversations about performance issues
• Clarify expectations
• Strengthen motivation and commitment

Learning Process

The learning process encompasses theory, personal awareness, learning and practicing specific skills, utilizing individuals' business challenges, self-assessment, and role-play. In summary, the program provides participants with the opportunity to develop and practice skills that will be applicable when they return to the workplace.

Who Should Attend?

Anyone who manages or supervises the performance of others will benefit.

Course Length:

Two days.