ProcessWORKS™
Mapping and Designing Processes for Results™

Why Redesign Processes?

That which is most familiar goes unexamined and unchanged, not out of necessity, but out of conformity. Then when processes and systems deliver unexpected results, we frantically put out fires without focusing on how sparks ignited the blaze in the first place. We become embroiled in execution for execution’s sake. As long we meet the appointed deadline, we seem to feel, all’s well that ends well.

When a problem or crisis arises, everyone generally knows where and how it started, but seldom does anyone speak up after the fact or take steps to make a change—to make a difference.

Make the Invisible Visible. Get Results.

Do changes or improvements fail to take place primarily because you lack a process for making them happen? Could you use a simple step-by-step process for improving your work and increasing results? Contact us for more information.

More about the course

ProcessWORKS as a value-add proposition is a four-day course which assists participants to examine and analyze the effectiveness of current work processes, identify frequent task failures, clarify customer expectations, generate strategies for improvement, identify measurement criteria, and design implementation plans.

Participants map processes, explore relationship and cross-functional process maps, identify loss, and redesign processes for maximum efficiency. The strength of the workshop is the application of redesign principles and theory to real-time challenges that participants are experiencing. The result: the successful formulation of action plans and active participation and feedback from all parties involved in the process. This endeavor not only increases the level buy-in by group participants—it also improves the likelihood that the enterprise will succeed.

Course Objectives

The program will help you be able to:

• Create a visual map of work processes
• Identify clear paths of workflow and analyze workflow efficiency
• Reveal problems and potential solutions
• Create a collective understanding of the work being done
• Surface intricate process connections and sequences
• Identify how problems are addressed and decisions are made
• Identify input and output gaps
• Standardize processes and quality
• Identify cost savings to the organization

Learning Process

The first three days of the workshop include a practical application of principles and skills using lecture, video, and group exercises. Day four of the workshop is a review of implementation plan success, challenges, and cost savings to the company.

Who Should Attend?

Managers, team leaders, and team members who are interested in improving performance, productivity, and results.

Course Length

Four days (three days and one follow-up day).